Woman complains about inaccurate dress order from Cherley
Her order left her followers in stitches.
A fashion blogger who purchased an off-the-shoulder gold evening gown from the online seller Cherley was stunned to receive a yellow dress that some are calling “the worst ‘doesn’t look like the original’” ever.
“10/10 never ordering from them again because what kind of scam shop is this?” Anita Mwiruki, 30, told The Post on Sunday.
“I want a refund and them shut down. Because how many other people are they scamming? How many other items of work from other designers are they stealing?”
The Seattle-based creator said she ordered the metallic dress with the petal trim for $79.98 on Sept. 10 and received her item on Nov. 30. She modeled the outfit for her 172,000 TikTok followers last week in a 54-second clip that mustered 627,000 views.
“Now can you tell me which one is not like the other?” she asked her audience.
Commenters roasted the look, with some saying it’s giving Denise Huxtable seamstress vibes from “The Cosby Show.”
“At first I was gonna be like ‘Adjust and steam it. It will be alright.’ Nah girl. You got robbed,” one commenter empathized.
“Cinderella when the clock struck midnight..lol,” another laughed.
“Looks like Belle after her and Beast’s wedding night,” a third sobbed, referencing “Beauty and the Beast.”
Mwiruki explained how the fashion fail happened in a series of TikToks.
“I saw this dress, and it said ‘pre-order.’ In my brain, when I hear and I see ‘pre-order,’ it makes me think, like, they are going to take the time to actually make this item. I’m waiting. Good things come to those who wait,” Mwiruki reasoned.
“Now, after about a month, I sent an email like, ‘Hey, so what’s going on?’ And this is what they sent me,” Mwiruki continued, showing an Oct. 2 email from the Cherley support team that says the company appreciates Mwiruki’s patience as it “might take 2-3 more weeks to prepare” the dress.
“And I said, ‘Wow, they’re really out here, just, like, working hard, tirelessly to make this dress just chef’s kiss. Turns out I don’t know what the f–k they were doing the last two months, OK? I don’t know. I have so many questions,” Mwiruki concluded.
In a follow-up TikTok, she showed the latest email from Cherley, which asked her to send photos of the discrepancy to “resolve this problem.”
“I can’t wait to send these photos,” enthused Mwiruki, who said she had not ordered from Cherley before but thought the company was “legit” based on reviews.
In a statement to The Post on Monday, Cherley said it is “committed to issuing full refunds to all customers who have purchased the affected products.”
“The batch of products in question did not meet our rigorous quality standards during the inspection process. Unfortunately, during the return operation, our warehouse personnel mistakenly returned this batch to inventory instead of processing it for disposal,” the statement read.
“As soon as we became aware of the error, immediate action was taken, and the affected product was promptly removed from our online platform. We are currently initiating a comprehensive product recall to ensure that all units are retrieved from the market.”
Others have shown off the duds they have received from fast fashion sites, including a crop top that was supposed to be a knee-length dress.
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